Updated 4/3/24
Ordering & Payment Information
Product Pricing
Our products are priced for material, labor, overhead, and profitability. On our website, all product prices include a percentage to cover shipping costs in order to provide “free shipping” on most orders over $150. In our catalog, we do not bury the shipping expense in our product prices, and shipping costs are passed on in addition to the product costs. Due to fluctuating raw material costs, prices are subject to change without notice.
Payment Methods and Terms
Online checkouts accept all major credit cards through Stripe. Aprintable order formis also available. For mail-in or phone orders we accept US currency cash, money order, checks drawn from a US bank, or Visa, MasterCard, Discover, and American Express cards. Please make checks payable to “Beeline.”
PRINTABLE ORDER FORM LINK
For mail-in and phone orders up to $500, we expect full payment before shipping. Over $500 we require 50% down payment before shipping, with the balance due within 30 days of the invoice date. After 30 days from the invoice date, the bill will be subject to a finance charge of 1.5% per month.
A fee of $25 will be charged for returned checks.
If an overpayment was made, we can either refund you or credit your account.
State Sales Tax
We are required to collect sales tax in the states of Michigan, Pennsylvania, South Dakota and Washington. If you are exempt from sales tax, we are required to file a signed tax exemption certificate. Pleasecall or emailus for that form.
Turn Around Time
Orders will be processed as quickly as possible. We will try our best to fulfill online orders within 2 business days and will notify you of any delays. Orders received after 12 noon will not be processed until the following business day. Skid-sized orders over 200 pounds may require up to a week or more, especially at peak season, which is generally January through June. Order early to ensure timely delivery.
Backorders
If your order contains out-of-stock items, we will contact you by phone or email with several options. We can ship your order without the backordered item and send the backordered item(s) separately, with additional shipping and handling charges. We can hold your order until the backordered product is available. Or you may choose to cancel that part of your order. We also have the option of filling your order in part or entirely from one of our other branches.
Limitations / Liabilities
We will be liable only for the purchase price which customers have paid for an item. We do not offer warranties, either expressed or implied, for products which we do not manufacture. Customer purchases glassware and wax foundation at their own risk. We cannot offer refunds on or exchanges for the following; Beeswax Foundation, Medication, Containers and Glassware or Bee Food. See shipping policy for further information for damaged and returned items.
Publishing Errors
We reserve the right to correct or adjust any price or product due to photographical or typographical errors.
Shipping Policy
Shipping Range
We ship online orders to all 50 states of the USA from the appropriate branch. Canadian customers may place orders byphone or email. We do not ship outside of the USA and Canada.
Free Shipping
On our website only, Free Shipping applies to most orders over $150 to the USA.
Pick Up Orders
Orders can be picked up at the nearest branch within store hours or by appointment. All orders picked up at a Beeline Branch receive a 10% discount from the website prices.
Michigan
Monday through Friday, 8:00 A.M. to 12:00 PM and 1:00 PM to 5:00 P.M., EDT. We are closed for most major holidays.
Address: 20960 M-60, Mendon, MI 49072
Email: sales@beelinewoodenware.com
Phone: 269-496-7001
Washington
Monday through Friday, 8:00 A.M. to 5:00 P.M., PDT, Saturday pickup by appointment only. Hours are subject to change August through December. We are closed for most major holidays.
Address: 19019 Moon Road SW, Rochester, WA 98579
Email: beelineofwa@norcell.us
Phone: 360-280-5274
Shipping Charges
For online orders, all shipping costs are covered with product costs, providing “free shipping” for most orders over $150. For all orders under $150, and for all phone and mail-in orders, shipping and handling will be calculated and charged at checkout based on weight and zone from our nearest branch.
For pallet-sized orders placed by phone, email or mail, all freight costs will be calculated with LTL carriers, either directly with the LTL carrier or through an LTL broker, to find the best price. Miscellaneous additional shipping charges may occur for the following reasons:
- LTL Lift Gate—$100
- Limited Access Delivery Fee $100-200
- Farm Delivery Fee $50 -100.00
- Address Correction $14.00
- Corrected Invoice Fee $10.00
- Fuel surcharge subject to changes without notice
Shipping Estimates
When providing a shipping estimate for small or large orders, we will do our best to accurately calculate. However, in some situations, the shipping costs can change. If the cost increases significantly from the cost you were originally quoted for the same product, we will contact you before shipping.
Returned Merchandise / Damaged Items / Shipping Errors
We must approve any items you wish to return. Please call the branch from which your order was shipped for verification. The product must be in as good a condition as you purchased it. Products must be returned to the original branch and must include the invoice number. Return shipping must be arranged through FedEx or UPS or delivered to your local Branch.
For all returned merchandise that was shipped accurately but is no longer wanted, the return shipping cost must be the customer’s expense. For all replacements for damaged items, or mistake corrections, return shipping costs will be covered by Beeline. No returns or exchanges may be made on Beeswax Foundation, Medication, Containers, Glassware or Bee Food.
All products shipped from our facilities are shipped F.O.B. and become the customer’s responsibility.
Missing Parts
With the best of efforts in our stock-picking, we can still miss parts. Please check all orders immediately. If something is missing, contact us within 10 days of the invoice date or we cannot be responsible for errors or discrepancies.